B2B Privacy Policy

Last Updated: March 31, 2026

Welcome to Nextgen Surfaces. We are a dedicated Business-to-Business (B2B) provider of premium flooring and industrial surface solutions. We respect the professional privacy of our corporate partners and are committed to protecting the proprietary and personal data shared with us. This Comprehensive Privacy Policy outlines our administrative and technical practices regarding the collection, use, and safeguarding of information gathered via nexgensurfaces.com (the “Website”), as well as through our various commercial service and procurement channels.

By accessing our Website or utilizing our professional services, you acknowledge the terms set forth in this policy. As we operate exclusively in a B2B capacity, our data collection is focused on the facilitation of commercial transactions, wholesale procurement, and trade professional support. If you do not agree with these practices, please refrain from using our digital platforms.

1. General Corporate Disclosure

Nextgen Surfaces operates as a specialized trade-only supplier of high-performance surface materials. Our primary operations are managed from our facilities in New Jersey, and our digital presence is intended for business entities and authorized trade professionals located within the United States. We serve commercial developers, architects, contractors, and wholesale distributors, maintaining a high standard of data integrity for all commercial parties involved.

Corporate Identity: Nextgen Surfaces
Address: 50 Somerset Pl, Clifton, NJ 07012
Direct B2B Contact: 973-978-2230
Digital Inquiries: hello@nextgensurfaces.com

2. Distinct Portal Architecture & Data Segregation

Notice of Independent Environments: To ensure industrial-grade security and administrative clarity, Nextgen Surfaces maintains a bifurcated digital architecture. Professional interactions with the general public-facing Website are distinct from authorized activities within our secure, authenticated portals.

A. The Customer Portal (Trade & Commercial)

The Customer Portal is designed for authorized business clients to manage bulk material selections, view corporate order histories, and finalize the procurement of surface materials. Data collected in this environment includes corporate billing information, tax-exempt documentation, commercial shipping logistics, and project-specific preferences. This data is siloed to ensure that your commercial purchasing habits and proprietary project details are protected and accessible only for the purpose of fulfilling your specific business requests.

B. The Vendor & Supplier Portal

Manufacturing partners, international suppliers, and logistics providers utilize our Vendor Portal. This environment operates under a separate set of data handling protocols tailored to professional supply-chain relationships. Information shared here involves manufacturing specifications, wholesale pricing structures, lead time data, and professional certifications, and is governed by the specific terms of our professional service and vendor agreements.

3. AI-Driven Professional Support

To provide 24/7 technical assistance for our trade partners, Nextgen Surfaces employs sophisticated AI-driven chatbot technology. This tool is designed to answer technical product specifications, assist with inventory navigation, and gather preliminary project requirements before a live B2B specialist takes over.

  • AI Providers: Our chatbot leverages advanced Large Language Models (LLMs) provided by Claude (Anthropic) and Gemini (Google). By interacting with the chat, your professional inquiries are processed by these third-party engines to generate technical and logistical responses.
  • Information Storage: We collect and store transcripts of all chat interactions. This information is used to improve the accuracy of the AI for technical surface queries and to provide context to our staff when a conversation is escalated to a live account manager.
  • Professional Review: Nextgen Surfaces staff may review chat logs for quality assurance, training, and to follow up on specific commercial quotes. Your use of this tool constitutes express consent to this data processing and storage within our B2B framework.

4. B2B Communications: Text, WhatsApp & Email

Nextgen Surfaces offers an optimized notification service to keep our trade partners informed of new product launches, commercial inventory updates, and supply chain alerts. This service is strictly for authorized business contacts.

Consent and Delivery: By providing your professional mobile number and business email address, you provide express written consent to receive automated marketing and informational messages via **SMS/MMS**, **WhatsApp**, and **Email**. These messages may be sent using automated dialing or messaging technology for the purpose of commercial updates.

Frequency and Charges: Message frequency varies based on your firm’s interaction with our brand and active procurement cycles. Standard message and data rates from your carrier may apply to any text or WhatsApp communication.

Opt-Out Procedures: You maintain full control over these professional communications. To stop receiving mobile messages, simply reply “STOP” to any message received. For email, click the “Unsubscribe” link located in the footer of the message. Please note that opting out of promotional messages does not preclude us from sending essential transactional communications related to active commercial orders, invoices, or logistics updates.

5. Regulatory Compliance (NJ & FL)

As a business entity, Nextgen Surfaces is dedicated to maintaining compliance with the latest legal frameworks regarding commercial data privacy, focusing on the regions where we conduct significant B2B operations.

New Jersey Data Privacy Act (NJDPA)

In accordance with New Jersey law, we confirm that we collect business-related personal information (such as professional contact details) only for the specific, disclosed purposes of facilitating commercial flooring transactions and improving our digital services. We do not sell your professional data to third parties for monetary compensation. Business representatives have the right to know what data we hold and to request its correction.

Florida Digital Bill of Rights (FDBR)

For our professional partners in Florida, we strictly adhere to the FDBR. This includes providing the right to opt out of the collection of personal data through voice or facial recognition, the right to opt out of the sale of personal data, and the right to opt out of targeted advertising. Nextgen Surfaces does not “sell” commercial data as defined under the scope of Florida’s privacy statutes.

6. Multimedia & Industrial Integrations

Our Website features high-definition video content to showcase the industrial durability and aesthetic quality of our surfaces. This content is hosted via Vimeo. When you interact with our video players, Vimeo may collect technical information such as your IP address and browser type, and may use cookies to track video performance. We encourage professional users to review Vimeo’s independent privacy policy for more information on their data handling.

Furthermore, we may use standard web analytics tools to monitor commercial traffic patterns and site performance. This data is generally aggregated and does not personally identify you as an individual, but it helps us ensure that nexgensurfaces.com remains functional for our B2B user base.

B2B Contact and Data Requests

If you wish to exercise your rights to access, correct, or delete your professional information, or if you have any questions regarding our B2B security protocols, please reach out to our privacy team:

Nextgen Surfaces
Email: hello@nextgensurfaces.com
Phone: 973-978-2230
Headquarters: 50 Somerset Pl, Clifton, NJ 07012

Notice: Nextgen Surfaces reserves the unilateral right to amend, update, or change this Privacy Policy at any time to reflect changes in our business practices or legal requirements. This document is intended for Business-to-Business interactions only.