Customer Success Exec.

Join NextGen: Customer Success Exec. – Clifton, NJ.

Overview:
Are you a people person and stellar communicator? Do you thrive in a fast-paced, agile environment and enjoy editing and correcting typos? If you know SalesForce.com inside and out and are looking to take the next step in your career, we want you at NextGen.

Responsibilities:

• Deliver excellent customer service, a core strategic mission of NextGen.
• Process orders, respond to inquiries, and generate quotes via email, web, and phone.
• Maintain the customer database (SalesForce.com CRM) and coordinate follow-up activities.
• Collaborate with manufacturing and shipping to meet customer requirements.
• Work closely with the president and a global team in India and Philippines.
• Support customers by phone from 8AM – 5:30PM EST.
• Create and maintain a positive customer experience.
• Assist in other areas as needed.

Requirements:

• Bachelor’s degree or equivalent.
• 1+ years of experience with SalesForce.com
• Basic understanding of ERP systems and mobile apps.
• Clear, confident, and effective communicator (phone and email).
• Ability to work in a fast-paced environment.
• Customer service experience preferred.
• Interest or experience in the surfacing industry (tile, countertop, lumber yard experience a plus).
• Strong organizational skills and attention to detail.
• Strategic thinker with problem-solving abilities.
• Good time-management skills, able to balance priorities.
• Capable of working with a diverse workforce and customer base.
• Able to pass a background check.